Findy Plus FAQs

Creating a Findy Plus account is simple:

1. Download the Findy Plus app from the App Store or Google Play
2. Open the app and tap ‘Create Account’
3. Enter your email address and create a secure password
4. Verify your email through the link we send you
5. Complete your profile setup

That’s it! You’re ready to start using Findy Plus.

Findy Plus is available on:

• iOS devices: iPhone 8 and newer, running iOS 14 or later
• Android devices: Android 9.0 (Pie) or later
• Web browser: Access Findy Plus through any modern browser at app.findyplus.com

We’re continuously working to expand device compatibility.

If you’ve forgotten your password:

1. Go to the Findy Plus login screen
2. Tap ‘Forgot Password?’
3. Enter the email address associated with your account
4. Check your email for a password reset link
5. Click the link and follow the instructions to create a new password

If you don’t receive the email within 5 minutes, check your spam folder or contact support.

We accept the following payment methods:

• Visa, Mastercard, American Express
• PayPal
• Apple Pay (iOS only)
• Google Pay (Android only)
• Bank transfers (for annual business plans)

All payments are securely processed through our PCI-compliant payment gateway.

To cancel your Findy Plus subscription:

1. Log in to your account on our website
2. Go to ‘Account Settings’ > ‘Billing’
3. Click ‘Manage Subscription’
4. Select ‘Cancel Subscription’
5. Follow the prompts to confirm cancellation

Note: You’ll continue to have access until the end of your current billing period. No partial refunds are provided.

Yes, you can switch between billing cycles at any time:

1. Log in to your account on our website
2. Navigate to ‘Account Settings’ > ‘Billing’
3. Click ‘Change Plan’
4. Select your preferred billing cycle
5. Confirm the changes

If you switch from monthly to annual billing, you’ll receive a pro-rated credit for any unused portion of your monthly plan.

Our Smart Search uses advanced AI technology to deliver precise results:

• Natural Language Processing: Understands questions in everyday language
• Context Awareness: Considers your search history for more relevant results
• Cross-Platform Search: Searches across all your connected accounts and services
• Predictive Suggestions: Anticipates what you’re looking for as you type

Smart Search continuously learns from your usage patterns to provide better results over time.

Yes, Findy Plus offers limited offline functionality:

• View recently accessed documents and information
• Access saved items and bookmarks
• Take notes and create reminders
• View your calendar schedule

Any changes made offline will automatically sync when you reconnect to the internet. Full search functionality requires an internet connection.

Security is our top priority:

• End-to-end encryption: All sensitive data is encrypted in transit and at rest
• Two-factor authentication: Optional 2FA for added account security
• Regular audits: We undergo independent security audits annually
• Data minimization: We only collect data necessary for service operation
• GDPR & CCPA compliant: We adhere to strict privacy regulations

You can read our full security policy in the Privacy & Security section of our website.